Assistance Didiesse
Please Note: Before shipping, each machine undergoes testing, so it may contain leftover water or coffee.
Do you need assistance for your Frog Revolution?
Find here instructions, guides and tutorials to make best use of your coffee pod machine.
Need help?
If I notice water leaks from the cup holder during coffee dispensing?
- Check that the extraction chamber is properly tightened and consequently the lever is locked in the closed position. It also checks that the gasket located in the upper part of the extraction chamber is intact.
If I forgot to remove the pod after the coffee was dispensed and it stuck?
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Don't try to rip it! Let the water flow from the dispenser for 3 seconds: the pod will come off on its own.
If the indicator lamp does not light up, what do I do?
- Make sure that the plug is correctly inserted in the socket and that the ignition switch on the back of the machine is on "1".
- You may have inserted the pod incorrectly, make sure it rests correctly on the steel plate.
- We offer a 30 day warranty on machine.
If you would like us to service the machine you will need to send it back to us at the following address.
Piccolo
ATTN: Service Dept.
484 Bergen Blvd
Ridgefield, NJ 07657
Provide a detailed description of the issue with your machine. For example, describe if it’s leaking from the bottom or side, or if it’s not brewing coffee. Being as specific as possible will help us address the problem effectively.
Include your return address, order number, and daytime contact phone number where you can be reached.
After Receiving Your Machine:
Once we receive your machine, we will inspect it and provide an estimate. After you approve the estimate, we will proceed with the repair and return the machine to you within a few days.