FAQs

Yes, we do ship to Canada but please be advised that you are responsible for import tax and UPS brokerage fees. These are not included in the shipping cost.

Currently we do not offer any free shipping options unless it's in store pickup.

Please choose express shipping at checkout or shop at a cooler time. We are unable to issue a refund/replacement if chocolates are melted during transit. We will sometime include a gel pack to but there is not guarantee that chocolate will arrive intacted. 

If you accidentally choose in store PICK UP but would like the items shipped please contact us via email or phone. 

We strive to ship orders within 24-48 hours of being placed during business days. Orders placed over weekend will be processed on the following business day.

Please note that due to high traffic in December, processing time may take longer than our typical 24-48 hour fulfill time.

All orders are Shipped Tuesday - Friday. We do not ship on Monday as we are CLOSED.

Yes, during the checkout process you can select store pickup. When picking up your order at the store during our business hours, please have a print out of your order confirmation email and a photo id to verify receipt of your order.

If you decide to cancel your order, you can do so within one hour of purchasing as long as the item has not yet been shipped. Please send us an email with the subject line "Cancellation Request" to let us know, and we will take care of it for you.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.