Refund policy
Return & Refund Policy
At Piccolo’s Gastronomia Italiana, we stand behind the quality of the products we sell. If you need to request a return, please review the guidelines below carefully.
General Return Policy
Returns must be requested within 14 days of delivery.
To be eligible for a return, items must:
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Be unused and in the same condition in which they were received
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Be returned in their original packaging
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Include all accessories, manuals, documentation, and other items originally included
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Be accompanied by a receipt or proof of purchase
Approved returns are subject to a 15% restocking fee unless otherwise stated below.
Original shipping charges are non-refundable. Customers are responsible for return shipping costs. If Piccolo’s provides a prepaid return label, the cost of that label may be deducted from the refund.
Shipping Approved Returns
Once a return request has been approved, the item must be shipped back within 14 days of return authorization.
A valid tracking number must be provided within that period. If we do not receive shipment confirmation within 14 days, the return authorization may be voided.
Didiesse Frog & Baby Frog ESE Espresso Machines
Due to the nature of espresso equipment, Didiesse Frog and Baby Frog machines are subject to the following return and inspection requirements.
Standard Returns
Standard returns are accepted within 14 days of delivery provided the machine is:
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New and unused
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Free from coffee residue, water stains, mineral buildup, odors, or other signs of operation
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Free from damage, modification, tampering, or alteration
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Returned with all original packaging
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Returned with all accessories, manuals, warranty materials, and documentation
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Properly packaged to prevent damage during return shipping
Approved standard returns are subject to a 15% restocking fee.
Original shipping charges are non-refundable, and the customer is responsible for return shipping costs.
If we provide a prepaid return label, the cost of the label may be deducted from the refund.
Defective Machine Claims
We understand that a machine may need to be operated in order for a customer to discover a potential defect. Therefore, machines being returned because of a claimed mechanical or manufacturing defect will be handled separately from standard unused returns.
All machines claimed to be defective are subject to inspection and testing by Piccolo’s Gastronomia Italiana upon return.
If our testing confirms a mechanical or manufacturing defect, the 15% restocking fee will be waived, and applicable return shipping charges will be refunded or waived.
If the machine is tested and found to be operating properly and no mechanical or manufacturing defect is identified, the return will be treated as a standard customer return. The 15% restocking fee, original shipping charges, and return shipping costs will apply.
Machines returned for testing must still include all original packaging, accessories, manuals, and documentation and must not show signs of misuse, abuse, unauthorized repair, modification, or damage unrelated to the claimed defect.
Coffee Quality & Brewing Performance
The quality and characteristics of espresso can vary significantly depending on the brand, blend, freshness, storage, quality, and consistency of the ESE coffee pods being used.
Taste, strength, crema, flow rate, extraction time, and other characteristics of the finished espresso can also vary between coffee brands and blends.
Dissatisfaction with the taste, strength, crema, appearance, or other characteristics of the brewed coffee does not by itself establish that the espresso machine is defective.
If a customer believes poor extraction or coffee quality is being caused by the machine, Piccolo’s may test the machine using ESE pods selected by us to determine whether the machine is operating properly.
The determination of whether a machine has a mechanical or manufacturing defect will be based on the operation and condition of the machine itself rather than the customer's results with a particular brand or blend of coffee.
Non-Returnable Items
We do not accept returns on:
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Perishable goods
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Intimate or sanitary goods
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Hazardous materials
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Flammable liquids or gases
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Gift cards
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Downloadable software products
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Select health and personal care items
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Espresso machine replacement parts
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Items specifically marked Final Sale
Espresso machines other than those specifically covered by the Didiesse policy above must be unused and returned with all original parts, packaging, accessories, and documentation unless a verified defect applies.
Refund Process
All returned merchandise is inspected before a refund is approved.
Once your return has been received and inspected, we will notify you by email regarding the status of your return.
If approved, the applicable refund will be issued to the original method of payment, less any restocking fees, shipping charges, return-label costs, or other deductions permitted under this policy.
Please allow several business days for the refund to appear, depending on your bank or credit card provider.
Late or Missing Refunds
If an approved refund has not appeared:
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Recheck your bank or credit card account.
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Contact your credit card provider.
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Contact your bank, as processing times vary.
If you still have questions, please contact:
Exchanges
We replace items that are confirmed to be defective or damaged in accordance with the applicable policies above.
For exchange requests, please contact:
Return Address:
Piccolo’s Gastronomia Italiana
484 Bergen Blvd
Ridgefield, NJ 07657
United States
Gifts
If an item was marked as a gift and shipped directly to the recipient, an approved return may be issued as store credit.
If the order was not marked as a gift, any approved refund will be issued to the original purchaser and original method of payment.
Shipping Returns
Unless the item is determined by Piccolo’s to have a qualifying defect or was damaged due to circumstances for which Piccolo’s is responsible, customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
For items valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Piccolo’s cannot guarantee receipt of a returned item that does not have valid tracking.
Clearance Items – Final Sale
All clearance items are FINAL SALE and are not eligible for returns, refunds, exchanges, or store credit.
When a clearance product is discounted because of its best-before date, the applicable date will be disclosed in the product title and/or product description before purchase.
By completing the purchase of a clearance item, the customer acknowledges the disclosed best-before date and accepts the item as sold.
No returns, refunds, exchanges, or store credit will be issued because of a disclosed best-before date or the item's clearance status.